All products, excluding pre-order items, ship the next day, except for orders received on Saturday after 12pm EST or otherwise stated on the product listing. Orders received on Saturday after 12pm EST and Sunday will be processed on the next business day.

Shipping for the contiguous United States takes between 2-5 business days and is shipped through USPS®, UPS Ground®, or FedEx®.

Delivery details will be provided via email, which is sent after your order has been processed.

Use The Tib Bar Guy Shipping Center to track your order!

Yes, we ship all over the world.

Shipping costs will apply and will be added at checkout. The delivery time for international shipping depends on where you are located.

Worldwide orders are shipped through USPS®, UPS®, Fedex®, or DHL® which takes 1-10 business days to arrive depending on your location.

Delivery details will be provided via email, which is sent after your order has been processed.

Please keep in mind there may be additional customs, import, or postage fees which are not covered in the order.

Please check with any applicable customs agency or shipping service such as UPS,USPS, or FedEx to confirm any additional fees.

If you have any questions or need additional help please message us via our support center.

Please use our support center to initiate a return during the 90 day return period. Proof of purchase is required for returns. Please inspect your order upon arrival and contact us immediately if the item is defective or damaged or if you received the wrong item. Items must be in the same condition that you received them, unworn or unused, and in their original packaging.

Unfortunately, we cannot accept returns on scratch & dent sales or gift cards.

For returns the postage is deducted from the final refund amount unless provided by the customer.

Our refunds are processed to the original payment method and take 2-5 days on average. Please contact us if you have any additional questions! 

What is Secured+ Shipping Protection?

We have partnered with Secured+ to provide shipping protection against lost, stolen and damaged packages. When you add Secured+ to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Secured+ to your cart at checkout and you will have full protection should something go wrong with your shipment.

How does Secured+ work?

Secured+ is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Secured+ to your order, you will be able to file a claim and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information.

How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

How Much Time Do I Have To File A Claim?

If your package is lost or stolen, claims must be filed within 90 days of the purchase date.

You can contact us through our support page! We will be happy to assist you.