NEW GEAR
FREQUENTLY ASKED,
ALL ANSWERED.
Where can I find more information regarding The Tib Bar Guy products?
Check out our Learn section to get full in in-depth, complete guides on all products.
Where can I find more information regarding my new gear and getting started?
Check out our Getting Started & Learning section to get the most out of The Tib Bar Guy's New Gear!
Where can I find more training information?
Check out our Training Collective to get the most out of The Tib Bar Guy's New Gear
Shipping
The Tib Bar Guy ships goods the next day, except for orders received on Saturday and Sunday, when out of stock, or when otherwise stated on the product page. We will update customers if we are out of inventory. Orders received on Saturday and Sunday will be processed and scheduled for delivery on the following business day.
Customer Attention: Please make sure all shipping information is correct during checkout! Incorrect shipping information may result in additional shipping expenses for your order.
Shipping for the contiguous United States is between 2-5 shipping days.
The delivery time for international shipping depends on where you are located. International orders are typically shipped through DHL International Express or UPS International which takes 1-10 business days to arrive.
Delivery details and a tracking number will be provided in your confirmation email, which will be sent to you after your order has been processed.
The Tib Bar Guy collects taxes and duties at checkout which is processed via DDP shipping rates however The Tib Bar Guy is not responsible for additional customs, duties, or import fees that may arise unexpectedly from your country.
The Tib Bar Guy is not responsible for lost or damaged packages and claims must be filled directly with the carrier.
Returns
(Returns for pre-order items start at the time of delivery marked by the postal carrier)
Please use our Support Center to start a return during the 90 return period.
Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note postage will be deducted from the final refund amount.
You can always contact us for any return questions at support@thetibbarguy.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue. Claims must be filed directly with the carrier.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards, or international orders.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
